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January 14, 2008

Chapter 2: Learning about Markets, Using Market Knowledge - George Day

Superior ability to learn about markets has become vital

 

3 Trends explain why

  • Changes in complexity of markets – shorter life cycles, cannot react
  • Exponential growth in amount of market data – realtionship databases
  • Need for share organizational assumptions for strategy development

Core Compentency Laws

    1. It is unattainable by money alone
    2. It takes time to cultivate
    3. It is difficult to imitate
    4. It is capable of multple uses
    5. It is enhanced by repeated use
 

Market Driven Learning Process

 

Must strive to understand what is causing the changes

 

The Learning Organization

  • Is serious about trial-and-error experimentation
  • Needs a “inquiry center” an entity and attitude about how to reconcile the voice of the market
  • Uses informed imitation of competitors by understand why their competitor succeeded and improving upon it
 

One attribute of a company is its customer focus versus competitor focus

 

Fear-of-failure syndrom – subverts trial-and-error experimentation

 

Security blanket reseach studies – studies done after the decision is made

 

Beaware of incomplete mental models and market amnesia

   

 

How to organizationally learn about markets

·        Bring mental models into the open

·        Use information technology to enhance learning

·        Activate sensors at the point of customer contact

·        Facillitate knowledge transfer

·        Value continuity

 

 

July 29, 2007

Contemporary Advertising Chapters 5-9 by William Arens

Part 2: Crafting Marketing and Advertising Strategies

Central route to persuasion - invloves higher involvement with the product or message, focuses on product related information

Peripheral route to persuasion - lower involvement, fun ad, remember the brand ads

Habits - Ads break them, aquire them, or reinforce them

Abraham Maslow - Hierarchy of needs

  • Physiological -example: food
  • Safety - example: breaks on a car
  • Social - example: present for a friend
  • Esteem -example: luxury car
  • Self-actualization -examvple: golf lessons

Rossiter and Percy's Eight Fundamental Purchase and Usage Motives

Negative or informational motives:

  • Problem Removal
  • Problem Avoidance
  • Incomplete Satisfaction
  • Mixed Approach - avoidance
  • Normal Depletion

Positive or transformational motives:

  • Sensory gratification
  • Intellectual Stimulation or mastery
  • Social Approval

Theory of cognative dissonance - holds that people strive justify their behavior by reducing the dissonance between their cognations and reality, - many people read ads about products they've already purchased to satisfy the belief that the purchase was "good"

Marketing segmentation - demographics or psychographics

4 P's of Marketing - Product, Price, Place, Promotion

3 Rs of Marketing - Recruiting new customers, Retaining current, and regaining past customers

Fund Allocation - percentage of sales method or share of market method

Position Strategy - own a word in people's mind that associates with the product example: Levi's owns jeans

Top down marketing - Do a situation analysis, define objectives, create strategy to reach those objectives, determine the marketing tatics

Bottom up Marketing - Choose one tatic, then develop a strategy to support that tatic

5 M's of Media Strategy - Markets, money, media, mechanics, and methodology

Methods for Scheduling media

  • Continuous
  • flighting - periods of no advertising
  • pulsing - low level all year with higher level at specific time
  • Bursting in prime time
  • Roadblock - buying same time on all 3 networks
  • Blinking - flooded for short burst

   

 

Contemporary Advertising Chapters 1-4 by William Arens

Part 1 : Advertising Perspectives

Within the text of the advertisement

  • Persona - who or what is talking to the customer
  • Literary form
  • Implied Customers - what does the advertising say about the implied customers

Message Dimensions Literary forms:

  • autobiographical
  • narrative
  • drama 

Puffery - exaggerated commendation or hype, legal as defined in US, foreign governments have different rules

Ivan Preston's Six Levels of Puffery

  • Best (strongest claim) - "it is the best"
  • Best possible - "nothing does the job better..."
  • Better - "just works better than the rest"
  • Especially good -
  • Good
  • Subjective qualities

Advertising falls under comercialized speech laws in the US.

www.gala-marketlaw.com   - Market Law Site

http://www.caru.org/ - Advertising to Children Website

http://www.ftc.gov/ - Federal Trade Commission - Regulates US Advertising

 

June 27, 2006

The Greatest Management Principle in the World - book by Michael LeBoeuf - blog by Karl Janowski

"The things that get rewarded get done!"

I haven't read this book but the quote has come up in a bunch of my reading. For right now I'll paste a link to a book summary here.

http://my.fit.edu/~dclapp/sectb.htm#grtst

Hopefully I'll get to reading this book.  

 

June 15, 2006

Blue Ocean Strategy - book by W. Kim and R. Mauborgne - blog by Karl Janowski

Red Ocean – markets where there is competition

Blue Ocean – new markets

Example: Cirque Du Soleil over a  normal circus.

Stop trying to beat competition but instead make them irrelevant.

Industries never stand still.

First Principle of Blue Ocean: Reconstruct market boundaries

Value Innovation -  is the cornerstone of Blue Ocean Strategy, drive costs down while driving value up (like cirque du Soleil they removed animals from a circus driving down costs while driving performance value up)

Strategy Canvas – what are the key factors in an industry, where does the premium players line up?, where do the low cost players line up?, each player has a value curve that they are offering , shows three things: industry factors, competitors strategy, and your value curve all in the same place

Four Action Framework - what can you remove, greatly reduce, add,  greatly increase to be on a different canvas (create an entirely new value curve) than your competitor? Create a four corner grid for yourself.
 
Three Characteristics of a Good Strategy
  • Focus of the value curve – do not diffuse across all categories
  • Shape of value curve diverges from competitors
  • Clear tagline
 
Beware
  • Over delivery without payback
  • An Incoherent Strategy
  • Strategic Contradictions
  • Internal versus External Market Driven
 
Six Paths that will force you into Red Oceans
  • Trying to be best in your currently “defined” marketplace
  • Striving to stand out in a narrow scope of your currently “defined” marketplace
  • Focus on the same buyer groups
  • Scope of products and services defined by industry
  • Accept industries functional or emotional orientation
  • Focus on same point in time and on competitive threats in their strategy

Substitute products – offer different form but fill same functionality

Alternative products – different forms but fill same purpose (restaurant or cinema fill the night out purpose)

Strategic groups within markets – luxury versus economy car builders don’t compete with each other, many companies look across strategic groups to create blue oceans

Purchaser, User, and Influencer of purchasing decisions are all important and all three hold different ideas of value

Untapped values are normally hidden in complementary services (cinema with a babysitter)


Three principles for trends, they need to be:

  • decisive to your business
  • irreversible
  • have a clear trajectory 

Second Principle of Blue Ocean: Focus on the big picture, not numbers in your strategy

 
To Create a Blue Ocean Strategy
  • Draw your “as-is” canvas
  • Look to the six paths, get in the field yourself, find the value
  • Create a new canvas based on opportunities in the six paths (eliminate, create, reduce, improve)
  • Close the gap
 

Never outsource your eyes.

 
PMS Mapping
  • Pioneer – pursue Blue Ocean,
  • Migrators – Best in class Red Ocean
  • Settlers – pursue Red Ocean

What is your portfolio PMS map? Revenue, profit, and market share cannot tell the future because the environment changes too fast. Instead use value and innovation to predict the future.

Build your strategy around a picture.
 
Third Principle of Blue Ocean: Reach beyond existing demand

Instead of looking for customers, look at non customers

 3 tiers of non customers
  • those at the edge of your market
  • those that refuse your market
  • those that have never thought of your market as an option

Look at their commonalities and find the largest group of untapped customers

Fourth Principle of Blue Ocean: Get the strategic sequence right: buyer utility then price then cost then adoption
Buyer utility – price = customer value

You should not allow cost to drive price.  

Buyer Utility: bells and whistles are not utility 

Buyer Utility Map (Matrix) – 6 Levels versus 6 Levers, for each lever ask which level is the greatest block to buyer utility

Six Levels of Buyer Experience

  • Purchase
  • Delivery
  • Use
  • Supplements – Do you need other products to make this work?
  • Maintain
  • Dispose

Six Levers of Utility

  • Customer Productivity
  • Simplicity
  • Convenience
  • Risk
  • Fun and Image
  • Environmental Friendliness


Price

Knowing the price that captures the mass of the market is becoming more important, volumes are becoming more important in profitability, and many product exhibit the network effect (like the telephone, the more people that use it the more useful it is)

Rival good – cannot be copied by competitor, example an employee that works for one company cannot work for another

Non-Rival good – ideas that can be copied by your competitor

Price Corridor of the Mass

  • Same form offerings
  • Different form same function
  • Different form and function, same objective

Plot (above) versus price tiers and find volume of customers at each tier

Factor in the excludability of your product

Excludability – the ability to exclude your competitors to using your concept, ideas, and strategy

Use Best Tier for Pricing


Cost

Derive Cost from target price minus the profit margin you want

Cost Levers

  • Streamline Operations – MFG and Distro cost reductions
  • Partnering
  • Change the Pricing model of the industry: time-share, slice-share, equity interest instead of cash,
Adoption

Three adopters – employees, business partners, and the public

Fifth principle: Overcome key hurdles to execute the strategy  
Execution’s four hurdles: cognitive, resources,  motivation, politics

Tipping point leadership – there are people, acts, and activities that influence a disproportionate amount of influence in any organization, change the tipping points and the rest will follow

Cognitive -“Seeing is believing” quickest way to change is to show positive or negative stimuli directly to the people who need to change, show the problem or solution to the stakeholders 

Resources

  • Hot Spots – low resource input but high performance gain
  • Cold Spots – high resource input but low performance gain
  • Horse Trading – leverage excess resources from one area to another (outside of your normal boundaries)

Move resources from cold spots to hot spots and horse trade outside of your normal resources your excess


Motivation

  • Kingpins – key influencers and natural leaders
  • Fishbowls – place kingpins in a transparent fishbowl so everyone can see their progress base it on transparency, inclusion and a fair process
  • Atomization – break strategy into small goals so no one can say its not attainabl

Politics

Get a strong number two on your team

Who are my biggest opponents? What is their argument?

 

Sixth principle: To build people’s trust and commitment to the strategy you need to build in execution from the start.

 

Need a fair process so people don’t feel coerced.


“People care as much about how a decision was produced as what the decision was”


Fair Process

  • Engages – show you want input from everywhere
  • Explains – shows everyone why this is important
  • Expectation clarity – what is expected out of everyone

Commitment, trust, and voluntary cooperation are intangible capital.

Imitation Barriers to Blue Ocean

  • It does not make sense as traditional strategy
  • Brand image conflict helps prevent it
  • Natural monopolies may form
  • Patents or legal protection
  • High Volume can be hard to overcome
  • Network externalities
  • Loyal following by being first on the market
 
You must monitor the strategy canvas and be ready to move to another Blue Ocean at some point when your ocean turns red.

May 24, 2006

Harvard Business Review on Doing Business In China - blog by Karl Janowski

There are eight articles in this book that were published in HBR.

The Great Translation - Phases of Entering China

The Chinese Negotiation - Eight elements of Chinese negotiation

The Hidden Dragons - China's companies that are global powers

Entering China: An Unconventional Approach - EJVs don't always make it

To Reach China's Consumers, Adapt to Guo Qing - the Chinese market

Trouble in Paradise - Case study of EJV problems

The Forgotten Strategy - Four forms of arbitage

All are listed in the China category of this blog.

April 30, 2006

Winning – book by Jack Welch – blog by Karl Janowski

This book covers a wide variety of general management topics.
 
Your mission statement should balance the possible and impossible.
 
What are the values you work by? List them and live them.
 
Reward both performance and behavior.
 
Candor – candor works because candor unclutters, but is against human nature
 
Jack uses differentiation in ranking employees 20% top, 70% middle, 10% falling. Protecting underperformers always backfires.  Rev up the 70% middle, don’t let them get lost or down
 
 
What Leaders Do
 
Constantly upgrade the team- evaluate, coach, build self confidence
Make people live and breath the vision
Give off energy and optimism
Trust with transparency and candor
Have courage to make unpopular calls
Probe and push with curiosity
Set the example
Celebrate
 
Hiring- How do you spot a winner?
 
3 Tests- integrity, intelligence, and maturity
 
Look for: positive energy, ability to energize others, ability to make tough decisions, to execute, and have passion for your job
 
 
For hiring high level managers: authenticity, anticipate future needs, surround themselves with good people, and resilience
 
People Management
Elevate HR to a position of power.
Use a rigorous non bureaucratic evaluation
Face straight into tough relationships
Have an effective mechanism (process and money) to motivate and train,
Treat the middle 70% as heart and soul of organization
Have a flatter organization with a clearly defined structure
 
3 Types of Firings
Integrity Violations – these are no brainers
Layoffs due to economics – every employee should know how the company is doing
Non-performance – Do it this way: no surprises, minimize humiliation,
 
3 Big Mistakes of Firing
Moving too fast
Not using enough candor
Taking too long
 
Change
Attach every change to a clear purpose
Hire and promote only true believers
Get rid of resisters
Seize every opportunity, even those from someone else’s misfortune
 
Crisis Management
Assume the problem is worse than it appears
There are no secrets in the world – be honest
You and your organizations handling will be portrayed in the worst light
There will be changes in process and people at the conclusion
You will get stronger from the crisis
 
 
Strategy
Come up with the big aha for your business – a sustainable competitive advantage
Put the right people in the right jobs
Seek out best practices to achieve your aha
 
Look at: current playing field, what you competition has been up to, what you’ve been up to
 
Budgeting
Do not use “Negotiated settlement or phony smile methods”
Need an operating plan first,
Bonuses should be about beating last years performance and competition
 
Start Up
Spend plenty upfront and put the most passionate people in the lead
Make a grand promotion of the importance of the startup
Err on the side of freedom, get of the venture’s back
 
Acquiring a Company Pitfalls
Thinking it will be a merger of equals
Not worrying about culture fit
A “reverse hostage situation” where you gave up too much power in negotiations
Integrating too timidly
The conqueror syndrome
Paying too much
Resistance in their employees
 
A part of making your customers sticky is meeting or exceeding their expectations, which is what Six Sigma helps you do.
 
Getting Promoted: Do deliver great performance far beyond expectations, don’t make your boss use political capital to champion you.
 
Your Boss
Top priority is competitiveness
Most are willing to accommodate work-life changes if you earned it
Bosses know that work-life issues are negotiated one on one over policy
Don’t turn for help too much, your life is your problem to solve

The World is Flat – book by Thomas Friedman – blog by Karl Janowski


A great book on outsoucing, and offshoring that explains how the world came to be at the current level of globalization. 
 

Globalization 1.0 - 1492 to 1800 - key agents of change relied on muscle, how mych economic power the country had and how well it deployed its power, companies went global but only collaborated with other companies in their country

Globalization 2.0 - 1800 to 2000 - multinational companies arise, steam engine, railroad, telegraph and phone, early web

Globalization 3.0 - 2000 to present - using the web for global collaboration


 
Ten forces that flattened the world
 
11/9/89/ Berlin Wall Falling – spread of capitalism, world as a seamless whole, democracy
8/9/95 – Netscape went public – rise of the internet, spread of fiber
Work flow software – applications talking to applications
Open Sourcing – community development
Offshoring  - search the world for human resources
Supply-Chaining – Walmart style supply symphony
Insourcing – UPS and companies that are expanding their roles to add services
In-forming – Yahoo and Goggle style search engineers
Digital Steroids- Cell phones and PDA style widgets
 
 
Triple Convergence – new playing field from flattening, new ways of doing business, and new tools that allowed collaboration
 
Ambition gap- youth in other countries (zippies in India) more ambitious than Americans
   
 
Rules
 
When world goes flat don’t build a defensive wall.
 
Small companies act big.
 
Best companies are the best collaborators.
 
Best companies get checkups and share results with their clients.
 
Outsource to win not to shrink.
 

Outsourcing is for everyone. Not just big corporations do it.


 

 

The Prisoners Dilemma – book by William Poundstone – blog by Karl Janowski

“Cooperate or defect?” that is the question. In The Prisoners Dilemma, William Poundstone takes us though the game and history explaining the origins of game theory. History of Von Neumann and the atomic bomb are used to show instances of the prisoner’s dilemma, a zero sum game.
 
act to maximize the minimun that will be left for you (cake cutters example)

minimax theorm - there is always a rational solution to a precisely defined conflict betwwen two people who interests are opposite. There is a rational solution that both parties can covince themselves that they can't do any better. Von Neumann published.   

maximin - the maximum row minimum

In the prisoners dilemma there is every temptation to defect. 
If the end is known, always tempting to cheat at the end.

 
 
Player 2
 
 
Defect
Cooperate
Player 1
Defect
DD
DC
Cooperate
CD
CC

There are twenty four (4*3*2*1) different combinations of payoffs.
 
Four that have temptation to defect (read DC as “you defect he cooperates”): 

DC>DD>CC>CD - Deadlock – both prefer to defect both try to get the other to cooperate 

DC>CC>DD>CD – Prisoners Dilemma – highest payoff is if you defect and the other coops  

DC>CC>CD>DD – Chicken – two drive at each other – defect is stay the course, coop is flee  

CC>DC>DD>CD – Stag Hunt – all hunt deer, or you defect and hunt rabbits but that hurts the group
 
Volunteer's dilemma is multiplayer chicken - lights go out who call the electric company?

Does an irrational player in chicken have an advantage?

Tit for Tat Strategy
Tit for tat - Cooperate on the first round and on the second mimic what they did on the first
 
Versions like 90% Tit for Tat – stops random pinging because you don’t always return a defect . An example is in the movie Godfather the Godfather “forgoes the vengeance of his son” to stop the violence
 
Tit for tat with random defection – can it sometimes beat tit for tat
 
Shubik’s Dollar Auction
Addiction in a game – has two rules
1.)    A dollar goes up for auction for the highest bid. Each bid must be higher than the last one and the game ends when there are no more bids in a time period.
2.)    The second highest bidder must pay the amount of his last bid and get nothing in return.  You don’t want to be the second highest bidder.
 
Winner-take all auction

April 29, 2006

The Fifth Discipline - book by Peter Senge - blog by Karl Janowski

Disciplines
System Thinking – common system patterns and how to use them
Personal Mastery – personal continuous learning
Mental Models – our views of how things work, internal representation of external reality
Shared Vision – team has same vision of the result
Team Learning – group learning, increasing team IQ

This is a great book. There is a lot of material for both self and team development. Peter Senge uses examples that make you think, like the MIT beer game where simple delays in communcation cause a game that models beer distrobution to be tougher than it seems.  Can you see the forest through the trees? Peter Senge has taught me the opposite of analytical thinking, instead of zoomming in and break things up into smaller chucks, zoom out to see the whole picture and understand.

Systems - elements interacting, and through their interaction achieve something they cannot achieve without interacting 

Here is a link for the system archetypes: http://www.systems-thinking.org/theWay/theWay.htm

Building Blocks
Balancing Loop – two opposing forces that reach an equilibrium
Reinforcing loop – results in growth or decline
 
Archetypes
Limits to Growth – one reinforcing loop and one balancing, the balancing limits the growth of the reinforcing, you keep putting bigger engines in cars to gain speed at the race track but weight of those engines limits the speed
 
Shifting the Burden- two balancing loops and a reinforcing loop, this happens when you solve the symptom and not the real problem and solving the symptom actually makes the fundamental problem worse
 
Fixes that Fail – a balancing loop foiled by a reinforcing,  you fix a problem but unintended consequences happen and defeat the fix
 
Drifting Goals – two balancing loops, one undermines the balance and intention of the other as the desired state keep moving because, hence the name “drifting goal”, for example you being training for a sport, you set your goal, as you get closer to the goal you start to settle for less and you never reach your goal.
 
Indecision – two balancing loops with delays, the delay causes and endless ping pong effect (in economics many time we assume perfect information, but does supply and demand really influence price? How do you know current supply and demand if it changes instantaneously?)
 
Escalation – two balancing loops oppose each other creating a reinforcing loop, the arms race between US and USSR is an example
 
Attractiveness Principle – limits to growth with multiple limits
 
Growth and Underinvestment – limits to growth with an additional reinforcing loop that has a external standard and some delay, marketing increases demand that leads to the need for more capacity after some delay
 
Accidental Adversaries – four reinforcing loops and two balancing, best explained that there are two things trying to work together for a common cause but each is also working on self development, this self development hinder the other person, example two politicians both running for a party’s presidential nomination (they are both from the same party) while working together to win the presidency for the party, they are also working for their individual nomination, and they both hurt each other through their campaign by exposing each other’s weaknesses thus hindering their party’s chances at the overall nomination. 
 
These two are similar; there are differences in their structure though. Success to the successful archetype allows one to grow. Tragedy of the commons limits both.
 
Tragedy of the Commons – two growing structures share a limited resource
 
Success to the Successful – growth of one limits the other

Other Peter Senge Sites
http://www.solonline.org/
 
http://www.thinking.net/Systems_Thinking/systems_thinking.html
 
http://www.systems-thinking.de/


As a final throught I have seem simularities between game theory and system thinking. The Prisoners Dilemma models the game theory of an arms race. Escalation models it in system thinking. Does balancing loop equlibrium relate to Nash equlibrium?

 

Monday Morning Leadership – book by David Cottrell - blog by Karl Janowski

Here are some of the main ideas I picked up from the book:

People quit people before they quit companies.
 
Accept full responsibility for the team
Leadership requires different decisions than management
 
Keep the main thing, the main thing…. What is the main purpose of the team?
A leader's main purpose is to eliminate confusion.
 
Never depend on someone’s perception to match your expectation.
 
Employees
Employees fall into 3 categories: superstar, middle star, and falling star.
 
The minimal level of acceptable performance should be at the bottom of the falling stars because you still have to accept their work. Reward superstars, coach middle, and work with falling stars.
 
Don’t lump them all together.
 
Do right rule – Do right even when no one is watching.
“To know what is right and not do it is the worst cowardice” Confucius
 
Greatest asset to a team – having the right people
Greatest liability – having the wrong people
 
Hire easy and manage tough, or hire tough and manage easy
 
Time Management
Pareto Principle – 80% of your results come from 20% of your activities
 
Touch a paper only once.  Do something with it.
 
Plan time to plan.
 
Leadership
The scorecard of leadership is the results of the team, not what you do.
 
You need your team more than your team needs you. 
 
Everyone has a bucket of motivation and dipper to remove motivation from other buckets.  As a leader you need to keep the buckets full. The more you fill the more your bucket is filled.
 
Your comfort zone is a forceful enemy. Defeat it. 
3 Ways to learn: read, listen, teach

April 27, 2006

Execution - book by Larry Bossidy and Ram Charan- blog by Karl Janowski

Book Overview

The “Execution book” discusses how to get things done as a leader and as a manager. You can set goals and plan all you want but a great strategy and great plan can easily be undone by poor execution. What does it mean to execute? How do you create a culture of execution at the work place?  

Set the Goal        = Strategy
Develop the Plan  = Operations
then Execute the plan

Execution cuts the gap between what you’ve promised and what you will deliver.

Building Block 1: Leaders Behaviors

Know your people and business
Insist on Realism and Candor
Set Clear Goals
Follow Through
Reward doers
Expand People’s Capabilities
Know Yourself

Ask the tough, real, questions!!!!

Building Block 2: Creating Cultural Framework 

Values and Behaviors
Linking rewards to behaviors and values as well as performance
Social Interactions within company
Robust Dialogue
Leaders get the behavior they exhibit and tolerate

Building Block 3: Having the right people in the right place (No leader should delegate)

The “right” people:

  • Energize others
  • Are decisive
  • Get things done through others
  • Follow Through

Core Processes of Execution  

People Process – link to strategy, Develop leadership pipeline, Deal with nonperformers, transform HR

Strategy Process – need realism, great goal but how? Review the plan,

Operations Process – budget and plan., are they realistic??? debate assumptions, scenario planning (this reminds me of the work of Peter Senge), “social software”  

The Toyota Way - book by Jeffrey Liker - blog by Karl Janowski

The Toyota Way - “To achieve the right results, you need the right process”

Not too many companies believe their competitive advantage is their process. But the title of the first chapter says it all, “Using Operational Excellence as a Strategic Weapon”. Many people think the Toyota Way is lean process development, but after reading The Toyota Way I understand that lean is just a part of their “operational excellence”. Their real excellence can be summed up as “culture and discipline”.

The Toyota Way isn’t a process, it’s the name for Toyota’s culture involving: problem solving (see for yourself, consensus decision making, and ask why? five times), people and partners (grow leaders and your business partners), process (eliminate waste, lean flow to view the problems, level the workload, stop as soon as there is a quality problem, pull systems, visibility, and standardized tasks), and philosophy (long term thinking). This culture influences every level of Toyota.

How many companies have a name for their culture?

Many people confuse the Toyota Production System (TPS) with the Toyota Way.  TPS is the manufacturing process; the Toyota Way is the culture. Most companies try to implement lean (just in time) production systems and fail because they don’t have the culture and discipline to do it. Simple example: western plants try to minimize downtime; at Toyota downtime is considered good because problems are getting fixed. Without the discipline to run so lean that problems pop up, western plants have a hard time finding and fixing the problems.  

"Minimize costs by maximizing quality at every level of the organization"

Toyota’s methods are surprisingly low-tech.  Every employee is a problem solver and taught the Toyota Way. Culture is ingrained. Reports are given on one sheet of paper. There is no Six Sigma, only simple statistics. Processes are standardized and visible systems (andons) are created to show deviation from the process. Pretend for a minute that every employee at your company had a traffic light on their head and every day you could see if they were behind schedule, on time, or running ahead.  Again this isn’t just for manufacturing but for all parts of Toyota. 

“The Toyota Way” is only 310 pages, but it took me forever to read, mostly because the material was new to me. I feel the same way about this book as I do “The Fifth Discipline” by Peter Senge. I’ve been exposed to a new subject and there’s no possible way I could absorb all of the material. I have to review it a few times before it starts to sinks in.  I recommend this to anyone interested in process or corporate culture.  

Definitions

Andon – visible error system

Genchi Genbutsu – go see for yourself

Hansei – reflection

Kaizen –continuous improvement

Heijunka – level the workload