Dreyfus Model of Skills Acquisition- Web - blog by Karl Janowski
Hubert Dreyfus has five levels of skill:
1) Novice - lacks sense of the task, learns rules to follow
2) Advanced beginner - more rules, uses some situational elements that are learnt from experience but the use can't formalize them
3) Competent - recognise many context-free and situational elements but can get overwehlmed at the number of rules, understands strengths and weaknesses
4) Proficient - mostly performs tasks intuitively without analytical thought
5) Expert - always performs tasks intuitively, stops for relection on intutituion
So the key here is to improve communication by understanding skill level, when communication seems hard, think to yourself "What skill level am I?" "What skill level is the person that I am talking too?"
http://www.cornetdesign.com/2006/03/dreyfus-model-experiment.html